Q
How to prepare equipment before shipment?
A
• We will have professional engineers conduct usage tests on all equipment before shipment to ensure there are no issues!
• Before shipping, we will clean, maintain, and secure the equipment to ensure it looks brand new!
Q
How to handle after-sales and maintenance?
A
• It is recommended to cooperate with local agents, provide a list of spare parts and operation manuals, or agree on remote technical support during the warranty period.
We will remind customers to prepare a list of spare parts when placing an order for later replacement and maintenance use.
Q
What are the situations where the destination country prohibits imports?
A
• Some countries prohibit the import of equipment that exceeds a certain number of years of use (such as more than 10 years) or does not meet environmental protection standards, and it is necessary to check the policies of the destination country in advance.
Q
How to control payment methods and risks?
A
• Common methods: Advance payment (T/T), payment in full before shipment (T/T).
• Foreign exchange settlement: Handle export foreign exchange receipts according to national regulations to avoid violations.
Q
What should be noted about the equipment condition and documents?
A
• Equipment condition: It is necessary to truthfully declare the usage years and maintenance records to avoid the equipment being detained by the customs of the destination country due to being "worn out."
• Document compliance: Provide complete equipment ownership proof (such as purchase invoices, depreciation records) to prevent property rights disputes.
Q
How to choose the mode of transportation?
A
• Sea transport: The most common method, suitable for large equipment, and attention should be paid to packaging (naked/wooden box) and port weight and height restrictions.
• Land transport/air transport: Suitable for neighboring countries or urgent orders, with higher costs.
Q
How are tariffs and taxes calculated?
A
• Tariffs: According to the HS code classification and import tax rates of the destination country (tax rate differences are significant in regions such as ASEAN, the Middle East, Africa, etc.).
• Value-added tax/consumption tax: Some countries require payment upon import, and the specifics should be based on local policies.
Q
Is quality inspection or certification required?
A
• Domestic: It is necessary to pass the export inspection of Chinese Customs, and some equipment needs to provide a quality inspection report.
• Destination country: Local certification may be required (such as EU CE, Middle East GCC, African SONCAP, etc.), and it is necessary to confirm the regulations of the destination country in advance.
Q
What are the basic procedures required for export?
A
• Qualification requirements: Enterprises must have import and export operating rights, and some equipment may require a "Mechanical and Electrical Products Export License" (depending on HS codes and regulations of the destination country).
• Customs clearance documents: Commercial invoice, packing list, bill of lading, contract, equipment list (model, year, usage duration, etc.), certificate of origin (if required).